About the General Discussion category

Place to discuss anything related to Big Time.

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You are not allowed to play the game on this account.

How do I solve this issue?

Not sure if you have gotten this resolved. But you need to make sure that you have the pass redeemed in order to get on. Head over to BigTime and sign into your profile and click on Redeem VIP Pass!
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Hope to see you in the game and best of luck on drops!