Account disappeared

Hi two days ago my account disappeared, dunno why but when the server crashed all the stuff in my account disappeared, i had a quantum fixer with the silver pass but it’s all gone, i tried everything, restart the game, restart the computer, log out, uninstall the game and reinstall it, enter in a dungeon and die, don’t know what else i can do… can u help me?
server: EU


Thanks for reporting this. The good news is that we believe the recent hotfix should have resolved this issue. The bad news is that the data was lost. :frowning:

hello, the exact same thing happened to me, try changing the server to see if you don’t have any things left on another one
Good luck

Same account on 3 different serveur