My game crashed and when i logged in, my rank reset back to zero

BUG
My game crashed while inside the dungeon, then when i logged in, my rank reset, and everything is red

WHERE
[Singapore server - echo getaway)

WHEN
[Incursion level 51]
icy castle area

DETAILS
I entered a Incursion dungeon then the game the game crashed. When i came back, my account looked like it was having a display bug or just loading slowly but I entered the dungeon. But then i ranked up continuously inside the dungeon as my party killed mobs. And now my rank hasn’t reset :frowning:

I was rank 49, but now i’m back to zero, my pocket watch is red due to the rank requirement. But my equipment still useable like weapon.

How do I fix this

go ahead (if you havent already) and file a report with Bigtime support on our webpage https://bigtimestudios.zendesk.com/hc/en-us

1 Like

Hey im sorry! I completely forgot to comment, but yeah, I got your info all logged in, so just follow the link Turtleboy sent! :slight_smile: