When I started I was confused where to go, what to do etc. It is even hard to find 4 npcs that gives us first stuff. There should be some kind of ingame tutorial for newcomers.
for most is indeed confusing at beginning the game realy need a a tutorial system for menus and what u can do even if allmost all mmo rpg players already know some of these elements after all are the small details that makes the diference.
This is all in the works! There are multiple threads about this. I am happy so many people are thinking of the noobies